Privacy Policy

Privacy Policy Last Updated: September 4, 2026 The Whimsical Humans is a trading brand operated by JGB Curated Crafts Trading FZE LLC, licensed by Ajman Free Zone under Trade Licence No. 2621618441888. At The Whimsical Humans, we respect your privacy and are committed to protecting the personal information you share with us. For the purposes of this Privacy Policy, “The Whimsical Humans”, “we”, “us” and “our” refer to JGB Curated Crafts Trading FZE LLC, trading as The Whimsical Humans. This Privacy Policy explains how we collect, use, store, process and share personal information when you: • Visit our website • Create an account • Purchase a product • Join one of our memberships • Subscribe to our monthly mail club • Contact us • Sign up for marketing communications • Otherwise interact with our services Our website and ecommerce services are powered by Shopify, which helps us operate our online store, process orders, manage subscriptions, facilitate payments and provide related ecommerce services. By using our website or purchasing from us, you acknowledge that you have had the opportunity to read this Privacy Policy. 1. Personal Information We Collect Depending on how you interact with The Whimsical Humans, we may collect the following categories of personal information. Contact and Delivery Information This may include: • Full name • Email address • Telephone number • Billing address • Shipping or delivery address • Country or region • Other information you provide when contacting us We use this information where necessary to process orders, manage subscriptions, provide support and arrange delivery of your monthly mail. Account Information If you create or use a customer account, we may process information associated with your account, including: • Name • Email address • Account preferences • Order history • Subscription details • Saved delivery information • Account activity You are responsible for keeping your account information current. Order and Transaction Information When you purchase from us or subscribe to a membership, we may process information including: • Products or subscription plans purchased • Order number • Order history • Subscription details • Renewal status • Payment status • Billing information • Shipping information • Refund or cancellation information • Delivery details • Communications relating to an order Payment Information Payments may be processed through Shopify and/or authorised third-party payment providers. We may receive information such as: • Payment confirmation • Transaction reference • Payment status • Partial payment details • Billing status • Refund information We do not require direct access to or storage of your complete payment-card details where those details are securely processed by the applicable payment provider. Payment providers process information according to their own privacy notices, terms and security requirements. Subscription Information Because The Whimsical Humans offers recurring memberships, we may process information including: • Membership plan • Subscription start date • Renewal dates • Subscription status • Payment status • Cancellation status • Delivery details • Subscription history • Account updates This information helps us manage recurring billing and fulfil monthly membership mail. Communications If you contact us by email, website form or another customer-support channel, we may retain information contained in your communication so that we can: • Respond to your enquiry • Provide customer support • Resolve disputes • Investigate order or delivery issues • Maintain appropriate business records Device and Website Information When you visit our website, certain technical information may be collected automatically, including: • IP address • Browser type • Device type • Operating system • Network information • Pages visited • Website interactions • Date and time of visits • Referring websites • Cookie identifiers • Other technical information We may use cookies and similar technologies to operate, secure, analyse and improve our website. 2. How We Collect Personal Information We may collect personal information in the following ways. Directly From You For example, when you: • Create an account • Place an order • Subscribe to a membership • Update your subscription details • Contact us • Complete a form • Sign up for marketing communications • Request a refund or cancellation • Otherwise provide information to us Automatically Certain technical and usage information may be collected automatically through: • Cookies • Pixels • Analytics technologies • Server logs • Security tools • Similar technologies From Service Providers We may receive information from companies that provide services to us, including providers of: • Ecommerce infrastructure • Payment processing • Shipping • Fulfilment • Analytics • Customer support • Marketing • Security • Fraud prevention • Technical services From Third Parties We may receive information from other third parties where permitted by applicable law. 3. How We Use Personal Information We may use personal information for the following purposes. To Provide Our Services We may use your information to: • Process and fulfil orders • Manage memberships • Manage recurring subscriptions • Process recurring subscription payments • Arrange delivery of monthly mail • Manage customer accounts • Process cancellations • Process refunds where applicable • Provide customer support • Communicate about orders, payments and subscriptions • Maintain and improve our services To Communicate With You We may use your contact information to send important communications relating to: • Orders • Subscription renewals • Payments • Failed payments • Deliveries • Account activity • Customer-support enquiries • Policy or service changes These operational communications are separate from promotional marketing. Marketing Where permitted by applicable law and in accordance with your preferences, we may send you information about: • New membership editions • Products • Special releases • Promotions • Events • Brand news • Other updates from The Whimsical Humans You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those communications. Even if you opt out of marketing, we may still send essential non-promotional communications relating to your account, orders, payments, subscription or delivery. Security and Fraud Prevention We may process information where reasonably necessary to: • Protect our website • Prevent fraudulent transactions • Detect suspicious activity • Protect customers • Protect our business • Maintain account security • Prevent misuse of our services Legal and Regulatory Purposes We may process or disclose information where reasonably necessary to: • Comply with applicable laws and regulations • Respond to lawful requests from competent authorities • Maintain accounting or business records • Resolve disputes • Enforce agreements and policies • Protect our legal rights • Establish, exercise or defend legal claims 4. How We Share Personal Information We do not sell personal information as a business practice. We may share personal information with trusted service providers where reasonably necessary to operate The Whimsical Humans. Shopify Our ecommerce platform is powered by Shopify. Shopify may process information relating to your: • Website use • Customer account • Orders • Checkout • Payments • Subscription activity • Transactions to provide ecommerce functionality to us and to you. Payment Providers Payment information may be processed by Shopify and/or third-party payment providers in order to: • Authorise purchases • Process recurring payments • Process refunds • Detect fraud • Manage transaction security Shipping, Postal and Fulfilment Providers We may share information such as: • Recipient name • Delivery address • Telephone number • Email address • Order information with postal services, couriers, fulfilment providers and other delivery partners where necessary to deliver your order. Technology and Service Providers We may use service providers for functions such as: • Website hosting • Cloud infrastructure • Analytics • Customer support • Email delivery • Marketing • Security • Fraud prevention • Technical services These providers may process personal information on our behalf where necessary to perform their services. Professional Advisers Where appropriate, we may share information with professional advisers such as: • Accountants • Lawyers • Compliance advisers • Auditors • Insurance providers where reasonably necessary for legitimate business or legal purposes. Legal and Business Purposes We may disclose personal information where required or permitted by law, including in connection with: • Legal proceedings • Regulatory requirements • Fraud investigations • Business restructuring • Merger, acquisition or transfer • Protection of our customers, website or legal rights 5. Shopify The Whimsical Humans uses Shopify to operate ecommerce and subscription-related services. Shopify may collect and process personal information relating to your interactions with our website, including information necessary to process: • Orders • Checkout • Payments • Customer accounts • Transactions • Subscription activity Information processed through Shopify may be stored or processed outside the United Arab Emirates or the country in which you live. For more information about how Shopify handles personal information, please review Shopify’s applicable privacy policy. 6. Cookies and Similar Technologies We may use cookies and similar technologies to: • Keep our website functioning properly • Maintain secure sessions • Remember preferences • Understand website usage • Improve website performance • Analyse traffic • Maintain security • Measure marketing effectiveness • Provide relevant content where applicable Some cookies may be essential for the operation of the website, checkout or customer account functionality. You may be able to adjust browser settings to refuse or restrict certain cookies. Please note that disabling some cookies may affect the functionality of parts of our website. Where consent for non-essential cookies is legally required, we will seek that consent through the applicable cookie-management mechanism. 7. Third-Party Websites and Links Our website may contain links to third-party websites, services or social-media platforms. If you follow a link to a third-party website, that website will have its own privacy practices and terms. We are not responsible for the privacy, security or content practices of third-party websites that we do not control. We recommend reviewing the relevant privacy notices before providing personal information to any third party. 8. Marketing Communications If you choose to receive marketing communications from us, we may use your email address or other permitted contact information to send updates from The Whimsical Humans. You may unsubscribe at any time through the unsubscribe link provided in our marketing emails or by contacting: info@thewhimsicalhumans.com Unsubscribing from marketing does not prevent us from sending essential communications relating to: • Your account • Orders • Subscription • Payments • Deliveries • Customer-support requests 9. Children's Privacy Our website and services are not intended for children who are not legally permitted to enter into purchases or subscriptions under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe that a child has provided personal information to us inappropriately, please contact: info@thewhimsicalhumans.com We will review the matter and take reasonable steps in accordance with applicable law. 10. Security We take reasonable administrative, technical and organisational measures to protect the personal information we process from: • Unauthorised access • Loss • Misuse • Alteration • Destruction • Unauthorised disclosure However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Please avoid sending highly sensitive information through unsecured communication channels. 11. How Long We Keep Personal Information We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on: • Whether you maintain an account • Whether you have an active subscription • Whether an order remains open • Our need to provide services • Accounting requirements • Legal obligations • Regulatory requirements • Fraud prevention • Dispute resolution • Enforcement of agreements When personal information is no longer reasonably required, we may securely delete or anonymise it where appropriate. 12. International Data Transfers Because we use Shopify and other international service providers, your personal information may be transferred to, stored in or processed in countries outside the United Arab Emirates or your country of residence. Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements. Different countries may provide different levels of data protection. 13. Your Privacy Rights Depending on where you live and subject to applicable law, you may have rights regarding your personal information. These may include the right to: • Request access to personal information • Request correction of inaccurate information • Request deletion where legally permitted • Request information about how your information is used • Object to certain processing • Restrict certain processing • Withdraw consent where processing is based on consent • Opt out of marketing • Request data portability where applicable • Exercise other rights provided by applicable privacy law To make a privacy request, contact: info@thewhimsicalhumans.com Please use the subject line: Privacy Enquiry We may need to verify your identity before completing certain requests. Privacy rights may be subject to applicable legal exceptions and limitations. 14. Customers in the European Economic Area and United Kingdom If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data-protection laws. Depending on the circumstances, these may include rights relating to: • Access • Correction • Deletion • Data portability • Restriction • Objection • Withdrawal of consent Where applicable, you may also have the right to lodge a complaint with the relevant data-protection authority. Nothing in this Privacy Policy limits mandatory rights available under applicable law. 15. UAE Data-Protection Rights Where applicable, personal information processed by JGB Curated Crafts Trading FZE LLC will be handled in accordance with applicable data-protection requirements of the United Arab Emirates. Depending on the circumstances and applicable law, individuals may have rights in relation to their personal information, including rights concerning: • Access • Correction • Processing • Withdrawal of consent • Objection to certain uses • Other rights available under applicable UAE law Requests can be submitted to: info@thewhimsicalhumans.com 16. Complaints If you have concerns about how we handle your personal information, please contact us first at: info@thewhimsicalhumans.com Please use the subject line: Privacy Enquiry We will review your concern and respond within a reasonable period. Where applicable law provides a right to lodge a complaint with a competent data-protection or regulatory authority, you may also exercise that right. 17. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to: • Our business • Website • Memberships • Subscription services • Technology • Service providers • Legal requirements • Privacy practices When changes are made, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice of material changes. 18. Relationship With Other Policies This Privacy Policy should be read together with our: • Terms of Service • Subscription Terms • Shipping Policy • Return & Refund Policy These documents may contain additional information about your relationship with The Whimsical Humans. 19. Contact Us For questions about this Privacy Policy, your personal information or our privacy practices, please contact: JGB Curated Crafts Trading FZE LLC Trading as The Whimsical Humans Trade Licence Number: 2621618441888 Licensing Authority: Ajman Free Zone Registered Address: BC-889248, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates Email: info@thewhimsicalhumans.com For privacy-related enquiries, please use the subject line: Privacy Enquiry JGB Curated Crafts Trading FZE LLC Trading as The Whimsical Humans Ajman, United Arab Emirates Trade Licence No. 2621618441888