Refund / Cancellation Policy

Return & Refund Policy Last Updated: September 2026 This Return & Refund Policy applies to purchases made from The Whimsical Humans, a trading brand operated by JGB Curated Crafts Trading FZE LLC, licensed by Ajman Free Zone under Trade Licence No. 2621618441888. At The Whimsical Humans, every monthly mail is thoughtfully curated, packed and prepared especially for our members. Because our products form part of a curated subscription experience and may be prepared specifically for each mailing cycle, we do not accept returns or exchanges simply because a customer changes their mind, no longer wants an item, or made an incorrect purchase decision, except where required by applicable law. We encourage customers to review their membership, subscription, shipping and order details carefully before completing a purchase. Damaged, Defective or Incorrect Items We want every Whimsical Humans delivery to arrive safely and beautifully. If your order arrives: • Damaged • Defective • Incorrect • Materially different from the item ordered please contact us as soon as reasonably possible at: info@thewhimsicalhumans.com Please include: • Your full name • Order number • A description of the issue • Clear photographs of the affected item • Photographs of the packaging, where applicable We will review the issue and, where appropriate, may provide a: • Replacement • Store credit • Partial refund • Full refund depending on the circumstances and subject to applicable law. For damaged deliveries, please retain the original packaging until the matter has been resolved, as photographs or other information may be required for our investigation or for a claim with the relevant delivery provider. Lost or Delayed Shipments Orders and monthly subscription mail may be sent using postal services, couriers or other delivery providers. Delivery times may vary depending on: • Destination • Postal or courier service • Customs procedures • Public holidays • Weather • Local delivery conditions • International transport • Events outside our reasonable control If your shipment has not arrived within the expected delivery timeframe, please contact: info@thewhimsicalhumans.com Where tracking is available, we will provide or review the relevant tracking information. If a shipment is confirmed as lost, we will review the circumstances and determine an appropriate resolution, which may include a replacement, store credit or refund where appropriate. Delays caused solely by customs, postal services, incomplete or incorrect addresses, or circumstances outside our reasonable control do not automatically qualify for a refund. Nothing in this section limits any rights you may have under applicable law. No Returns or Exchanges for Change of Mind Unless required by applicable law, we do not accept returns or exchanges for: • Change of mind • Unwanted items • Items purchased by mistake • Failure to review the relevant product or subscription description • Personal preference regarding the contents of a curated mailing • Dislike of a particular theme, colour, design or surprise item • Opened or used items that are not damaged or defective Because The Whimsical Humans is a curated mail-club experience, individual items may vary from month to month. The appearance of a previous month's mailing or example imagery does not guarantee that future mailings will contain the same items. Individual items cannot normally be exchanged simply because they do not match a customer's personal preference. Subscription Cancellation You may cancel your monthly subscription in accordance with the subscription-management options made available to you. Cancellation stops future subscription renewals. Cancellation does not automatically cancel or refund an order that has already been: • Renewed • Charged • Processed • Prepared • Packed • Dispatched If cancellation is available through your customer account or subscription-management page, you may use that option. You may also contact us at: info@thewhimsicalhumans.com We recommend cancelling your subscription before your next scheduled renewal if you do not wish to be charged for the following billing cycle. Already-Processed Subscription Renewals If your subscription has already renewed before your cancellation request is received, that renewal will generally remain valid. Where the applicable monthly mailing has already entered preparation or fulfilment, the cancellation will ordinarily take effect from the next billing cycle. Cancelling a subscription does not automatically create a right to a refund for a renewal that was validly processed before cancellation. This does not affect any mandatory rights available to you under applicable law. Subscription Refunds Subscription payments that have already been successfully and correctly processed are not automatically refundable solely because the customer later decides to cancel the subscription. However, please contact us if you believe: • You were charged after a valid cancellation • You were charged an incorrect amount • You were charged more than once • An unauthorised charge occurred • A billing error occurred • Another genuine payment issue exists Please contact: info@thewhimsicalhumans.com We will review the circumstances and provide an appropriate resolution where required or reasonably appropriate. Incorrect or Incomplete Delivery Address Customers are responsible for providing a complete and accurate delivery address. This includes, where applicable: • Recipient name • Building or villa number • Apartment or unit number • Street or area • Emirate, state or region • Postal code • Country • Telephone number If an order is returned to us because the customer supplied an incorrect, incomplete or undeliverable address, we may ask the customer to pay additional shipping charges before the order is resent, where permitted by applicable law. If an address needs to be changed, please update it before the relevant order or subscription mailing enters fulfilment. We cannot guarantee that an address change can be applied after an order has already been processed or dispatched. International Orders Where international shipping is available, delivery times may vary due to: • Customs clearance • Import procedures • Local postal services • Courier delays • Destination-country restrictions • Public holidays • Other circumstances outside our reasonable control International customers are responsible for providing a complete and accurate delivery address. Unless otherwise stated at checkout, the recipient is responsible for any applicable: • Customs duties • Import taxes • Local processing charges • Brokerage fees • Other charges imposed by the destination country or delivery provider Refusal to pay applicable customs or import charges does not automatically entitle the customer to a refund. Any refund or redelivery request relating to a parcel returned for unpaid customs charges will be reviewed based on the circumstances and applicable costs. Refused or Unclaimed Deliveries If a shipment is refused, unclaimed or returned to us by a delivery provider, we may review the circumstances before issuing any replacement or refund. Where the return occurred because of: • Customer refusal • Failure to collect the shipment • Incorrect information supplied by the customer • Unpaid customs or import charges shipping and handling costs may be non-refundable where permitted by applicable law. Additional shipping charges may apply if the customer asks for the order to be resent. Refund Method Where a refund is approved, it will normally be issued to the original payment method used for the purchase. Processing times may vary depending on: • Shopify • The payment provider • Your card issuer • Your bank Once we have initiated a refund, we do not control how quickly the relevant financial institution makes the funds available to you. Processing Errors and Duplicate Charges If you believe you were charged incorrectly or charged more than once for the same valid transaction, please contact us promptly at: info@thewhimsicalhumans.com Please provide your order number and details of the disputed transaction. We will review the payment records and correct any verified processing error. Fraudulent or Abusive Claims We reserve the right, subject to applicable law, to refuse refund or replacement requests where there is reasonable evidence of: • Fraud • Deliberate misuse • False claims • Repeated abusive refund requests • Manipulation of photographs or evidence • Attempts to obtain multiple refunds or replacements for the same issue This does not affect legitimate consumer rights. Consumer Rights Nothing in this policy is intended to exclude, restrict or override any consumer rights that cannot legally be excluded or restricted under applicable law. Where applicable law provides mandatory rights in relation to: • Defective goods • Damaged goods • Incorrectly supplied goods • Goods that materially fail to match their description • Other non-conforming goods those rights remain unaffected by this policy. Relationship With Other Policies This Return & Refund Policy should be read together with our: • Terms of Service • Subscription Terms • Shipping Policy • Privacy Policy Where a specific term governing a subscription, promotion or product applies, that specific term may also form part of the applicable purchase agreement. Contact Us For questions relating to refunds, cancellations, damaged items, incorrect items, lost shipments or subscription billing, please contact: JGB Curated Crafts Trading FZE LLC Trading as The Whimsical Humans Trade Licence Number: 2621618441888 Licensing Authority: Ajman Free Zone Registered Address: BC-889248, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates Email: info@thewhimsicalhumans.com For order-related enquiries, please include your order number where available. JGB Curated Crafts Trading FZE LLC Trading as The Whimsical Humans Ajman, United Arab Emirates Trade Licence No. 2621618441888