Shipping Policy

Shipping Policy Last Updated: September 4, 2026 This Shipping Policy applies to orders and subscription mail purchased from The Whimsical Humans, a trading brand operated by JGB Curated Crafts Trading FZE LLC, licensed by Ajman Free Zone under Trade Licence No. 2621618441888. Thank you for being part of The Whimsical Humans. We carefully prepare each order and monthly subscription mailing before handing it to the applicable postal, courier or delivery provider. This Shipping Policy explains where we ship, how subscription fulfilment works, delivery expectations, customs responsibilities, address requirements and what to do if a shipment is delayed, lost or damaged. 1. Shipping Locations We currently offer shipping: • Within the United Arab Emirates • Internationally to selected countries Available international destinations and applicable shipping charges will be displayed during checkout where available. Shipping availability may vary depending on: • Destination • Courier availability • Postal restrictions • Customs regulations • Applicable laws • The type of products contained in an order We may restrict or suspend shipping to certain destinations where reasonably necessary. 2. Monthly Subscription Shipping The Whimsical Humans offers recurring monthly membership mail. Your monthly subscription mailing will ordinarily be prepared after the applicable subscription payment has been successfully processed. A successful subscription renewal and the dispatch of your monthly mailing do not necessarily occur on the same day. Our monthly fulfilment process may include: 1. Subscription payment processing 2. Order confirmation 3. Curation and preparation 4. Packing 5. Handover to the postal or delivery provider 6. Dispatch 7. Delivery Because each monthly mailing is curated and prepared as part of a scheduled subscription cycle, preparation and dispatch times may vary from month to month. Where tracking is available, tracking information may be sent after the shipment has been handed over to the applicable delivery provider. 3. UAE Shipping Orders delivered within the United Arab Emirates may be shipped using available courier, postal or delivery partners. The applicable shipping charge, if any, will be displayed before checkout is completed. Delivery times are estimates and may vary due to factors including: • Destination • Courier operations • Weekends • UAE public holidays • Weather • Traffic or transport disruption • High-volume periods • Events outside our reasonable control We will make reasonable efforts to dispatch orders within the estimated timeframe communicated on our website or during checkout. 4. International Shipping We may ship internationally to selected destinations. International delivery times vary depending on factors including: • Destination country • Courier or postal provider • Customs processing • Import procedures • Local postal services • Local delivery conditions • Public holidays • International transport • Destination-country restrictions International shipments may be inspected or held by customs authorities. We do not guarantee a specific international delivery date unless expressly stated otherwise. 5. Customs, Duties and Import Charges International shipments may be subject to: • Customs duties • Import taxes • Local VAT or similar taxes • Clearance fees • Brokerage charges • Processing fees • Other charges imposed by the destination country or delivery provider Unless explicitly stated otherwise at checkout, these charges are the responsibility of the recipient. The Whimsical Humans does not control customs charges imposed by foreign authorities and generally cannot predict their amount in advance. Customers are responsible for complying with applicable import requirements in their destination country. If a shipment is delayed, held or returned because the recipient: • Does not provide required customs information • Does not complete customs clearance • Does not pay applicable duties or fees • Refuses the shipment additional costs may apply. Please review our Return & Refund Policy for information relating to returned or refused international shipments. 6. Shipping Address Customers are responsible for providing a complete and accurate shipping address. Where applicable, the address should include: • Full recipient name • Building, villa or house number • Apartment or unit number • Street or area • City • Emirate, state or region • Postal code, where applicable • Country • Valid telephone number Please carefully review your shipping details before completing your order. 7. Address Changes If you need to change your shipping address, please update your account or contact us as soon as possible. Where an order has not yet entered fulfilment, we will make reasonable efforts to apply the updated address. However, once an order has already been: • Processed • Packed • Labelled • Transferred to the courier • Dispatched we cannot guarantee that an address change can be made. Courier redirection or address-change fees may apply. 8. Subscription Address Updates Because subscription orders recur monthly, customers are responsible for keeping their delivery information current. Please update your shipping address before your next subscription order enters processing or fulfilment. An address update made after a monthly order has already been prepared or dispatched may apply only to future subscription cycles. We cannot guarantee recovery, replacement or free redelivery of a shipment sent to an outdated or incorrect address supplied by the customer. Additional shipping charges may apply where redelivery is requested. 9. Tracking Where tracking is available, tracking information may be sent to the email address associated with your order or customer account. Tracking updates may not appear immediately after a shipment has been collected. Customers are responsible for monitoring available tracking information and responding promptly to: • Courier requests • Delivery attempts • Customs requests • Address-verification requests where required. Not all postal services or destinations provide full end-to-end tracking. 10. Delivery Estimates Any delivery timeframe displayed on our website, at checkout or in communications should be treated as an estimate unless expressly stated otherwise. Delivery may be affected by circumstances outside our reasonable control, including: • Postal delays • Courier delays • Customs clearance • Public holidays • Weather • Transport disruption • Government restrictions • International delivery conditions • Incorrect addresses • Local delivery issues A delay does not automatically mean that a shipment is lost. 11. Delayed Shipments If your order has not arrived within the expected delivery period, please contact us at: info@thewhimsicalhumans.com Please include: • Your full name • Order number • Tracking number, where available • Delivery address • A brief description of the issue We will review the shipment information and, where appropriate, assist with an investigation through the relevant courier or postal provider. Delays caused solely by customs, postal providers, couriers, incorrect addresses or circumstances outside our reasonable control do not automatically qualify for a refund. Nothing in this section limits any mandatory consumer rights available under applicable law. 12. Lost or Missing Shipments If a shipment appears to be lost, please contact us so that we can investigate. Where appropriate, we may request confirmation or evidence from the applicable postal or courier provider. If a shipment is confirmed as lost, we will review the circumstances and determine an appropriate resolution. Depending on the circumstances, this may include: • Replacement • Store credit • Partial refund • Full refund where reasonably appropriate and subject to applicable law. 13. Damaged Shipments If your package arrives damaged, please contact us as soon as reasonably possible. Please retain the original packaging and, where possible, provide photographs of: • The outer package • Shipping label • Internal packaging • Damaged item or items This information may be necessary to: • Review the issue • Determine an appropriate resolution • Submit a claim to the delivery provider Damaged-item claims are also subject to our Return & Refund Policy. 14. Failed Delivery A delivery may fail where, for example: • The recipient is unavailable • The address is incorrect • The address is incomplete • The recipient cannot be contacted • Customs requirements are not completed • Applicable duties or charges are not paid • The shipment is refused • The shipment is not collected from a designated collection point Where permitted by applicable law, additional: • Redelivery charges • Return-to-sender charges • Handling charges • Courier charges may apply. 15. Returned-to-Sender Shipments If a parcel is returned to us, we will review the reason for return. Where the shipment was returned because of: • An incorrect customer-provided address • An incomplete address • Failure to collect the parcel • Recipient refusal • Unpaid customs charges • Failure to respond to delivery requests additional shipping charges may apply if the customer requests redelivery. Shipping costs already incurred may be non-refundable where permitted by applicable law. Please refer to our Return & Refund Policy for further details. 16. Refused Shipments If a customer refuses delivery without a valid product-related reason, this does not automatically entitle the customer to a refund. Any refund request relating to a refused shipment will be reviewed in accordance with: • Our Return & Refund Policy • Applicable shipping costs • Customs charges • Return fees • Applicable law 17. Shipping Restrictions We reserve the right to refuse, suspend or cancel a shipment where: • The destination is restricted • The contents cannot legally be shipped • The courier does not service the destination • Customs rules prevent shipment • Applicable law prohibits shipment • Delivery cannot reasonably be completed Certain products may not be eligible for international delivery. Where we cancel an accepted order because we cannot legally or practically ship it and no goods have been supplied, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law. 18. Order Changes If you need to change an order or shipping information, please contact us as soon as possible. We will make reasonable efforts to accommodate requests received before fulfilment begins. However, once an order has entered preparation, packing or dispatch, changes may no longer be possible. This is particularly important for subscription mailings, which may be prepared in scheduled monthly batches. 19. Events Outside Our Control We are not responsible for delays or failures caused solely by circumstances outside our reasonable control. These may include: • Natural disasters • Extreme weather • Government action • War or civil disturbance • Transport disruption • Customs delays • Postal disruption • Courier disruption • Labour disputes • Telecommunications failures • Public-health restrictions • International supply-chain disruption Where such an event materially affects a shipment, we will make reasonable efforts to provide appropriate assistance or information. 20. Relationship With Other Policies This Shipping Policy should be read together with our: • Terms of Service • Subscription Terms • Return & Refund Policy • Privacy Policy These documents contain additional information relating to your purchase, subscription and rights. 21. Contact Us If you have questions regarding shipping, delivery, customs, tracking, lost mail, damaged shipments or subscription fulfilment, please contact: JGB Curated Crafts Trading FZE LLC Trading as The Whimsical Humans Trade Licence Number: 2621618441888 Licensing Authority: Ajman Free Zone Registered Address: BC-889248, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates Email: info@thewhimsicalhumans.com For shipping enquiries, please include your order number and tracking number where available. JGB Curated Crafts Trading FZE LLC Trading as The Whimsical Humans Ajman, United Arab Emirates Trade Licence No. 2621618441888