Subscription Terms

Subscription Terms Last Updated: September 4, 2026 These Subscription Terms apply to recurring memberships purchased from The Whimsical Humans, a trading brand operated by JGB Curated Crafts Trading FZE LLC, licensed by Ajman Free Zone under Trade Licence No. 2621618441888. By purchasing a subscription, you agree to these Subscription Terms together with our: • Terms of Service • Return & Refund Policy • Shipping Policy • Privacy Policy 1. Recurring Subscription The Whimsical Humans offers recurring subscription memberships. When you purchase a monthly subscription, you authorise us and our applicable payment provider to charge your selected payment method on a recurring basis according to the billing frequency shown at checkout. Your subscription will continue and renew automatically until it is cancelled in accordance with these Subscription Terms. You do not need to place a new order manually each month. 2. Membership Plans Our available membership plans may include: • Human Realm • Whimsical Realm The applicable: • Price • Billing frequency • Membership benefits • Shipping charges • Included products • Other plan details will be displayed on our website or at checkout before you complete your subscription purchase. Membership names, benefits and future contents may change from time to time, subject to applicable law and these Terms. 3. Billing and Payment Unless otherwise stated at checkout: 1. Your first subscription payment is charged when you subscribe. 2. Your subscription will then renew automatically according to the recurring billing frequency shown at checkout. 3. Your selected payment method may be charged automatically on each renewal date. 4. Each successful renewal authorises the next applicable membership cycle. Payments may be processed through Shopify and/or authorised third-party payment providers. You are responsible for keeping your payment details current and ensuring that your selected payment method remains valid. 4. Monthly Subscription Fulfilment Your monthly membership mailing will ordinarily be prepared after the applicable subscription payment has been successfully processed. The billing date and shipping date are not necessarily the same. A typical monthly cycle may include: 1. Subscription renewal 2. Successful payment 3. Order creation 4. Curation and preparation 5. Packing 6. Dispatch 7. Delivery Because each monthly mailing may be curated and prepared in scheduled batches, dispatch dates may vary. Please review our Shipping Policy for further information. 5. Automatic Renewal Monthly subscriptions renew automatically unless cancelled. By purchasing a recurring membership, you acknowledge that future subscription charges may be processed automatically using the payment method associated with your subscription. Your subscription will continue until: • You cancel it • We cancel or terminate it • Payment repeatedly fails • The membership is discontinued • The subscription otherwise ends in accordance with these Terms 6. Subscription Cancellation You may cancel your subscription at any time using the cancellation options made available through: • Your customer account • Your subscription-management page • A link provided in your order or subscription emails • Customer support, where applicable You may also contact us at: info@thewhimsicalhumans.com Cancellation stops future subscription renewals. If you do not wish to be charged for the next billing cycle, you should cancel before your next scheduled renewal payment is processed. 7. Already-Processed Renewals If your subscription has already renewed before your cancellation request is received, that renewal will generally remain valid. Cancellation does not automatically cancel or refund an order that has already been: • Charged • Processed • Prepared • Packed • Dispatched Where the applicable monthly mailing has already entered fulfilment, your cancellation will ordinarily take effect from the next billing cycle. This does not affect mandatory rights available under applicable law. 8. Subscription Refunds A subscription payment that has already been successfully and correctly processed is not automatically refundable simply because you later cancel your subscription. However, please contact us if you believe: • You were charged after a valid cancellation • You were charged the wrong amount • You were charged more than once • An unauthorised charge occurred • A genuine billing error occurred We will review the circumstances and provide an appropriate resolution where applicable. Please see our Return & Refund Policy for more information. 9. Failed or Declined Payments If a recurring subscription payment fails, is declined or cannot be processed, we or our payment provider may attempt to process the payment again. During this period, your subscription may be: • On hold • In a payment-retry status • Suspended • Inactive If payment cannot be collected successfully, we may cancel or suspend your subscription. A monthly membership mailing may not be prepared or dispatched until the applicable payment has been received successfully. 10. Updating Payment Information You are responsible for maintaining valid and current payment details. If your: • Card expires • Card is replaced • Payment method becomes unavailable • Payment information changes you should update your details through the available subscription-management facilities. We cannot guarantee fulfilment of a subscription cycle where payment has not been successfully received. 11. Shipping Address Changes You are responsible for keeping your subscription shipping address accurate and up to date. Please update your shipping address before your next subscription order enters preparation or fulfilment. An address change made after an order has already been: • Prepared • Packed • Labelled • Transferred to a courier • Dispatched may apply only to future subscription cycles. Additional shipping or redelivery charges may apply where a shipment is sent to an old, incorrect or incomplete address supplied by the customer. Please review our Shipping Policy for further information. 12. Subscription Price Changes We may change subscription prices from time to time. Where a price change affects an existing recurring subscription, we will provide notice where required by applicable law. Where legally required, you will have the opportunity to cancel before the new price applies. A price change will not retrospectively alter a charge that has already been validly processed. 13. Membership Changes From time to time, we may: • Change future membership contents • Introduce new membership tiers • Rename a membership • Modify future benefits • Close enrolment • Discontinue a plan We may do so where reasonably necessary for creative, operational, supply, legal or commercial reasons. Where a material change affects an existing subscription, we will provide notice where required by applicable law. 14. Curated and Surprise Contents The Whimsical Humans is a curated monthly mail-club experience. The contents of each monthly mailing may vary. Previous mailings, photographs, illustrations or example products do not guarantee that future mailings will contain identical items. Individual subscription items cannot normally be exchanged simply because a customer does not personally prefer a particular: • Theme • Colour • Design • Artwork • Surprise item • Curated product Please review our Return & Refund Policy for further information. 15. Shipping and Delivery Subscription delivery is subject to our Shipping Policy. Delivery times are estimates and may vary because of: • Courier delays • Postal delays • Customs • Public holidays • Weather • International transport • Incorrect addresses • Other circumstances outside our reasonable control International customers may also be responsible for customs duties, taxes, clearance fees or other destination-country charges unless otherwise stated at checkout. 16. Managing Your Subscription Where subscription-management functionality is available, you may be able to manage aspects of your membership through your account or subscription link. Available options may include: • Cancelling your subscription • Updating payment information • Updating your delivery address • Viewing subscription status • Viewing order history The exact options available may depend on the subscription platform and services enabled on our website. 17. Subscription Suspension or Termination We may suspend or terminate a subscription where reasonably necessary, including where: • Payment repeatedly fails • Fraud or unauthorised activity is suspected • A customer abuses our services • A customer violates our Terms of Service • Delivery becomes legally or practically impossible • A membership plan is discontinued If we terminate a subscription, future recurring charges will stop unless otherwise required to settle a valid outstanding amount. Where we cancel a paid subscription cycle before supplying the applicable goods or services, any appropriate refund will be handled in accordance with applicable law and our policies. 18. Consumer Rights Nothing in these Subscription Terms is intended to exclude, restrict or override any consumer rights that cannot legally be excluded or restricted under applicable law. Where applicable law gives you mandatory rights in relation to recurring payments, cancellation, defective goods, billing errors or other consumer matters, those rights remain unaffected. 19. Relationship With Other Policies These Subscription Terms should be read together with our: • Terms of Service • Return & Refund Policy • Shipping Policy • Privacy Policy If a specific subscription offer or promotion contains additional terms, those terms will also apply to that subscription. 20. Contact Us If you have questions about: • Your subscription • Billing • Renewal • Cancellation • Payment failure • Address changes • Membership fulfilment please contact: JGB Curated Crafts Trading FZE LLC Trading as The Whimsical Humans Trade Licence Number: 2621618441888 Licensing Authority: Ajman Free Zone Registered Address: BC-889248, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates Email: info@thewhimsicalhumans.com For subscription enquiries, please include the email address associated with your membership and your order number where available. JGB Curated Crafts Trading FZE LLC Trading as The Whimsical Humans Ajman, United Arab Emirates Trade Licence No. 2621618441888